If
I can't get the casino games
to work, will I get my money back?
 Yes,
we will refund your
money if you can't play our casino
games.
First, we will work with you to discover what the problem is. Usually, it's something that can
be solved fairly easily, such as re-booting your computer or installing our program.
However, in the unlikely event that we cannot resolve the technical problems you are
encountering, your money will be refunded in full.
My computer froze / crashed in the middle of a game. What happens to my bet?
Our computer database records every bet/deal/roll/spin you make. The server remembers
where you are in a game, even if your computer crashes or freezes up. All you have to do
is re-boot your computer and/or Internet browser and log into the Casino. Go back to the
game you were playing and you will find that the computer allows you to pick up right
where you left off.
I was in the middle of playing and my system crashed/froze/lost my connection.
Now everytime I try to log back in it says my password is wrong.
Unfortunately your computer doesn't tell our computer what happened. Our system thinks that you're still
logged in.
Please wait 15 minutes so the system automatically logs you out. Try logging in again.
I have money in my account,
but I can't bet or play.
First, look at your BALANCE. You may not have enough credits left in your account to
place the bet you are attempting to make. If you have only $4.50 in your account you
can't place a bet at our card tables. You either need to deposit more money or play
at a game with a lower minimum requirement. We have games from $0.25 to $5.00 minimum
bet requirements.
What kind of hardware and
software do I need to play the games?
You need a PC running, MAC, Windows3.1, WindowsNT, Windows95,
Windows98, Windows2000, WindowsXP to run Vegas Platinum Casino. You will need 9.6MB
of disk space to install our games. You need to download the Vegas Platinum Casino
software and install it on your computer.
What does "Powered By Windows Casino" mean?
Windows Casino software is used by Vegas Platinum Casino. Windows Casino is the
casino application for Windows that is shared by many casinos. Vegas Platinum Casino
uses state of the art hardware and software technology to provide online
gaming, that's safe, fun and rewarding.
I already have an account at Vegas Platinum. Can I still play at Vegas Platinum Casino?
Unfortunately, you can only sign up for Vegas Platinum once and each
player is only entitled to one account.
I've downloaded your
software. How do I get my $1000?
When you install your software the system automatically assigns $1000 in FREE chips to your account.
This is not real money, this is "fun" money. These are FREE chips, so you can test our system and see how
much fun our games are.
I can't play your games for
FUN!
You initially receive $1000 "FUN" money to play with. Once you played with your $1000
trial money, we'd like you to make a real deposit. Please click on the BANK icon and
and choose the DEPOSIT button.
What happens if I lose or
forget my Password?
If you lose your Password, you will need to contact us and prove to us that you are the
owner of the account. We will need to know your account history and various account
details, including your email address, your home address, and your name. We will
investigate, and reset your Password and notify you by email.
I've opened an account, but
I don't see my free promotional 20% signup bonus on my balance?
The 20% signup bonuses are added manually to player accounts. You will
see it within 24 hours after your inital deposit.
|
